Managed IT Services
Ideal for small, medium, and even large businesses, our Managed IT Services is designed to ensure your workstations, servers, networking devices, storage and cloud-based systems don’t fail. While cataclysmic events do happen, because we actively monitor your system and equipment, we are able to predict impending breakdowns…and then proactively either repair, upgrade or replace affected components. This monthly retainer solution is very affordable and helps you avoid costly interruptions to your operations.
In today’s complex business climate, companies need to be set-up for remote and on-site collaboration. That means making sure people using different hardware, operating systems, and software, from different locations, have permission-based access to company servers to retrieve and share data, documents, and files. At Mannassi IT Solutions we design and remodel network integration systems for companies with just a few employees to large multi-national corporations upgrading their systems due to growth, merger, or acquisition.
Hackers engaging in identity theft, industrial espionage, ransomware demands, even simple mischief…are among today’s biggest criminals. They continue to proliferate because business owners and management don’t believe their company is at risk, they perceive the cost of cybersecurity as being very high, or they simply just haven’t gotten around to dealing with the issue. At Mannassi IT Solutions, we provide cybersecurity services like integrating appropriate firewalls to protect data from unauthorized access; and to help guard against system breaches that are significantly more costly to clean up, that can slow or halt your business operations, and/or may result in the loss of important data and files.
Hackers aren’t the only IT risk. Equipment failures, inadvertent computer viruses, and employee mistakes all are common reasons companies lose data, files, and important work-in-progress documents. Using a combination of secure cloud-based storage systems, offsite servers, and robust software…Mannassi IT Solutions designs and installs systemwide and redundant backup solutions to prevent data loss, minimize down time, and keep your business running.
It’s common that employees inadvertently compromise the company’s IT system. This happens when they click on an email attachment containing a virus that allows hackers access to your most sensitive data, shuts down your system unless you pay ransom to unlock your computers, and a host of other issues that can put you temporarily out of business. Mannassi IT Solutions offers employee training to help them recognize spam, and how to manage or discard malware to minimize risks to your enterprise
Upgrading software seems like a simple matter. But every company, regardless of size, needs to understand there are consequences for simply allowing automatic installs of operating software or applications to a single computer or system-wide network. Often operating software is incompatible with your current hardware. While some systems automatically notify you that the two are incompatible, this isn’t always the case. Also, application software upgrades don’t always function properly with your older operating software. And once discovered, going back to an older version is difficult, time-consuming, and disruptive. Software upgrades can be complicated and need to be managed & choreographed to be sure everything works. We do that at Mannassi IT Solutions.
Equipment Lifecycle Management/Integration
As your business continues to evolve, so must your technology. At Mannassi IT Solutions, we continually evaluate our clients’ computers, servers, and systems to make sure they’re functioning with minimal risk of failure, to move older equipment to employees whose job functions require less robust technology, and to install new devices needed to maximize productivity. This entire process must be integrated with changing software requirements and integrated throughout the whole IT system.
Voice & Data Communications
We find most business executives think IT means computer technology. But in today’s world, even telephone and data systems operate using weblink and satellite innovations. Everything is intertwined. The good news is that this drives efficiency and therefore greater profitability. That’s why forward-thinking companies rely on Mannassi IT Solutions to integrate even the most basic telephone technology with their entire IT system.
Call Center Solutions
Sales and marketing dependent businesses often rely on outside call centers to manage and process incoming and outbound product and service inquiries from clients and prospective customers. Most call center companies provide lead capture and customer relationship management (CRM) integrations to transfer those leads to automated follow-up systems and sales support software. At Mannassi IT Solutions, we identify the right Call Center solution for your industry, the size of your business, and the anticipated and/or changing call volume. We then work with the provider to program your CRM solution to make certain it’s functioning as intended with maximum results.